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kerrieT
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Xperia 10 not showing on list of devices and keeps turning off.

Someone please help me as im losing the will to live!!!

My mobile keeps freezing and then restarting itself.

When i go on the virgin media connect app my device isnt showing and now the app cant even find my hub 3. Ive tried contacting virgin and they were no help at all as my phone kept losing its connection.

Ive reset the hub, checked my connections and even done a factory reset on my phone and its all still the same.

Im currently trying to uninstall the virgin connect app and its frozen again!! 😡

Someone please help and end my misery. I will be forever greatful ....

Also, tried sam knows best and no hub was found....

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Martin_N
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Re: Xperia 10 not showing on list of devices and keeps turning off.

Hi kerrieT,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you're having with your handset. 

 

Just to confirm have you been able to try and delete any other apps to see if you have the same issue?

 

^Martin

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kerrieT
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Re: Xperia 10 not showing on list of devices and keeps turning off.

Hi Martin, yes I've tried that and everything else but to no avail. I even reinstalled my hub last night. My phone worked for a few hours and then went back to not responding. I've done speed tests and they are so low 😕

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Martin_N
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Re: Xperia 10 not showing on list of devices and keeps turning off.

Can you confirm if you have the same issue on your Mobile data connection?

 

^Martin

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kerrieT
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Re: Xperia 10 not showing on list of devices and keeps turning off.

Yes, exactly the same 

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Martin_N
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Re: Xperia 10 not showing on list of devices and keeps turning off.

Thank you for that information. 

 

Do you have any other handsets you can put the sim card in and test this on?

 

^Martin

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kerrieT
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Re: Xperia 10 not showing on list of devices and keeps turning off.

No I don't. I have an engineer coming out Tuesday, hopefully they will fix the problem. 

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Martin_N
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Re: Xperia 10 not showing on list of devices and keeps turning off.

Is the engineer coming from ourselves? Is the engineer visit regarding your hub? 

 

^Martin

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kerrieT
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Re: Xperia 10 not showing on list of devices and keeps turning off.

Yes to both questions. 

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Martin_N
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Re: Xperia 10 not showing on list of devices and keeps turning off.

Okay, from what you have advised it does sound like it could be more of a Mobile issue then your WiFi. 

 

What I will do is private message you so we can look into this. 

 

^Martin

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