on 02-12-2020 19:18
Hi All
Here is the 100% guaranteed fix
1st off the issue is NOT in the phone or the network provider. Most of us use Icloud to back up our phone numbers and that is the problem
On your computer goto icloud . com and log in
open Contacts then at the bottom left of the screen click on the cog for settings then select preferences
In here look for Formats and see which country it is set to. Obviously for us in the UK we want United Kingdom not United States. Once changed click save
Now restart your phone and hey presto ALL FIXED
Good Luck All
Message to Virgin Mobile Tech support make sure all your staff read this to save the hassle of us customers becoming frustrated with your staff when they are asking for help
on 28-10-2021 19:41
Would be great but .... when I went to icloud etc, my preference was already set to UK and my numbers are still wrongly formatted.
on 28-10-2021 20:11
@jimewan wrote:Would be great but .... when I went to icloud etc, my preference was already set to UK and my numbers are still wrongly formatted.
Try this
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on 30-11-2021 08:12
Tried both suggestions, but iPhone still not sorted. Another iPhone in the household (same model) does not have this problem and works ok!
on 30-11-2021 08:21
Hi nancledre,
Thank you for your post. I'm sorry to hear you're still having this issue.
To confirm have you been able to try both suggestions? The one from ResidentRob & Enlli?
^Martin
on 30-11-2021 17:09
on 30-11-2021 18:16
Apologies about that @nancledre.
Can you confirm the Format is listed as United Kingdom?
Thanks,
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on 01-12-2021 12:23
on 01-12-2021 12:35
Sorry to hear the issue is ongoing @nancledre.
In this case, are you able to try:
And let us know what country your device is set to?
Thanks,
on 01-12-2021 13:29