Wifi assist not working

[Rab3]

iPhone 10. Switched to virgin as tesco mobile doesn’t have wifi assist.

unable to access wifi assist- on in settings, tried on/off and restarting phone .

was on initially so not sure what’s changed. Been away with excellent wifi and frustratingly unable to make calls as no mobile reception.
thanks for any suggestions 

[newapollo]

Hi @Rab3 

The iPhone 10 isn't listed on the following page. Do you mean the iPhone X?

 https://www.virginmedia.com/help/mobile/wifi-and-4g-calling 

What devices support WiFi Calling?

All these, plus more coming soon.

iPhone

• 6 (or 6 Plus, 6S, 6S Plus), 7 (or 7 Plus), 8 (or 8Plus), 11 (or 11 Pro, 11 Pro Max), 12 (or 12 Pro, 12 Pro Max, 12 Mini)
• X (or XS, XS Max, XR)
• SE (or SE2)

If you scroll down the page it explains how to turn it on, and also what to try if it isn't working.

[Rab3]

Sorry iPhone X 

[enlli]

If this is a new Virgin contract you may well find it is not switched on their end.

We have had a number of posts where that has been the case.

[Ryan_N]

Hi Rab3, 

Thank you for your post and welcome to the forums. 

I will pop you over a private message so I can take a look into this for you. 

Cheers, 

Ryan.