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Wifi Calling not working

PaulieWalnuts
Joining in

on ‎02-02-2023 21:52

Hi, I have just got a pay monthly sim from virgin and wifi calling does not work. 

It is turned on in phone settings (Samsung S21 Ultra)

Does it need to be turned on by virgin? 

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2 REPLIES 2

enlli
Very Insightful Person
Very Insightful Person

on ‎03-02-2023 07:33

Yes, it needs turning on in your account as well as the phone

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Reece_MH
Forum Team (Retired)
Forum Team (Retired)

on ‎03-02-2023 09:05

Hi PaulieWalnuts 👋

Thanks for your post, and a warm welcome to our Community Forums.

Sorry to hear you've had some problems with Wi-Fi Calling. As mentioned by enlli, this does need to be activated on our side as well as your device. I'm going to drop you a private message, so I can activate this for you.

Please look out for my message in the top-right, purple envelope.

Thanks,

Reece - Forum Team


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