on 14-07-2021 20:46
I'm having issues, I select Virgin Media Wifi from the wifi options, then select virginmedia which brings up the login options page. I sign in using my Virgin Mobile login details, I then get a "The network you are trying to connect is not secure" page error and it doesn't connect. I then choose the Virgin Media wifi option which takes me to a settings screen which asks me to choose EAP method and phase 2 authentication etc etc which I don't know what to input so I can't connect that way. My Virgin Media Connect app doesn't load as I'm running Android 11 on my Oneplus Nord which it seems to have issues with. Anyone see what I'm missing, any answers?
15-07-2021 08:00 - edited 15-07-2021 08:01
If you've got a Virgin Mobile SIM, try the steps in on this help page
https://www.virginmedia.com/help/sim-based-wifi-eap-profile-settings
on 15-07-2021 17:54
I have Virgin mobile sim, selected aka and it doesn't connect, tried at 2 different stations
on 15-07-2021 19:38
on 15-07-2021 20:25
I had very little issues connecting with my EE sim, it worked fine
on 16-07-2021 10:48
Thank for your post Ballsmedia75,
London Underground WiFi
On the Connect App, the SSID will now be available across all 250 stations and will now be secured, as opposed to the Open SSID. The Connect App will automatically connect customers if their device the Connect App set up, and customers won’t need to repeatedly sign in, which is a really positive change for both our Mobile and Cable customers.
It may be worth taking advantage of the 4G that's being installed as @pcg33kuk advises, but can you confirm that the devices software, and connect application are both currently up to date?
Can you also confirm if you've opted in to allow your router to work as a Wi-Fi hotspot for other users?
Kindest regards,
David_Bn
on 22-07-2021 10:31
Is there a list of stations where I could check whether it works
on 22-07-2021 10:38
Thanks for your post @Ballsmedia75.
You'll be able to find the list of Tube stations with Wi-Fi here.
Any issues please let us know 🙂
Thanks,
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