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WiFi calling doesn't seem to do anything.

Dom1
Tuning in

on ‎02-07-2021 12:31

My Virgin Mobile signal is pretty poor in my house, so I thought the WiFi calling would be useful.

However it seems to do absolutely nothing. My signal quite often is one bar & then the call just drops out.

After looking online, I'm pretty sure its all set up on my iPhone.

Anybody have an idea what I'm doing wrong?

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3 REPLIES 3

enlli
Very Insightful Person
Very Insightful Person

on ‎02-07-2021 15:43

Can you put your phone into aeroplane mode and then turn on wifi by itself. If you have WiFi Calling then it should kick in and you could try making a call.

If it does not work something is wrong

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Dom1
Tuning in
In response to enlli

on ‎02-07-2021 18:55

I've just put it into aeroplane mode and I'm unable to make a call.

The wifi call logo is there, but it just says "call failed."

 

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Ayisha_B
Forum Team
Forum Team
In response to Dom1

on ‎03-07-2021 15:10

Hi Dom1, 

 

Welcome to our Community Forums and thanks for posting. 

 

I am sorry to hear you are having some problems with WiFi Calling. 

 

We have some info under 'Having Trouble making WiFi calls' here that you may find useful along with some other useful info and troubleshooting steps. 

 

Let me know if you have any further questions. 

 

Ayisha_B
Forum Team

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