Wi Fi calling

[Jm233]

Since switching to Virgin mobile a few weeks ago I no longer get Wi Fi calling. The option is turned on in phone settings.

[Matthew_ML · Accepted solution]

Hey Jm233, thank you for reaching out and a warm welcome to the community I am sorry to hear your WIFI Calling isn't working.

What phone do you have, and is it fully updated?

I would also try turning it on / off and then turning the phone back on. Thanks 

[BenMcr]

New Virgin Mobile plans need WiFi Calling switched on at Virgin Mobile's end too.

[Jm233]

My device is Samsung Note 20 , fully updated. Also tried turning on and off.

[Kain_W]

Thanks for the response there Jm233,

So we can investigate this further I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,