on 08-10-2021 19:23
Hi - I phoned VM CS today and they say my phone (a Samsung Galaxy 😎 is compatible and they have just switched on Wi-Fi calling but i do not have the option to switch on / off coming upon any settings menus.
Can anyone advise in layman's terms what i need to do next or if if it not possible with the S8 and VM?
thanks
Ali
x
on 08-10-2021 19:29
Hi AliCat68
Thanks for your post
Can you try this please
From a Home screen, tap the Phone icon. (lower-left).
Tap the Menu icon. then tap Settings.
Tap the Wi-Fi Calling switch to turn on or off .
Gareth_L
on 08-10-2021 20:39
Hi Gareth. When i do that g do not get the prompt for wifi calling. It is not appearing on the options
on 08-10-2021 20:44
Thanks for replying AliCat68
Do you have a bad signal at all as WIFI calling just improves the reception
It may be that your handset is not compatible for WIFI calling
I did a quick Google search and it came back with yes its available
Where did you purchase the phone from?
Gareth_L
on 08-10-2021 21:54
Just check there isn't another switch for WiFi Calling in the pull down settings menu. Some versions of Android have 2 switches. One there and one in the phone/ dialer app
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 08-10-2021 22:08
There's no option on the pull down menu either.
on 08-10-2021 22:09
I have bad signal and that's why I want to use wifi calling. I bought the phone from Amazon new.
on 09-10-2021 07:40
Whatever they say I'm sure Virgin have never added the S8 to their limited list of supported phones.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 09-10-2021 09:43
We do support wifi calling however there does seem to be some confusion on the Samsung Forums with wifi calling on the S8. What is the Android version on your S8?
Cheers,
Corey C
on 09-10-2021 11:45
wifi calling does not work on the S8 - or put another way - it does nor work with a VM sim - lowest samsung it works with is the S9