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Website doesnt let you register for mobile

There seems to be a lot of posts about this but no answers. How are we supposed to know the answer to a blank security question we never set up?? Got sent a new sim when i renewed my internet and i need the pac code from my current one but I can't get hold of anyone by phone or register to do it online. Can you help please?

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Very Insightful Person
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Re: Website doesnt let you register for mobile

If you have a Virgin Landline and have taken out an Oomph bundle then call 150 and ask for the Oomph Team

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Website doesnt let you register for mobile

I'm having exactly the same issue with my Oomph SIM

Unable to register because it asks a security question which I haven't set..because I haven't registered. The security question is blank anyway!

Unable to call because of COvID no one ever answers

Haven't got a landline to do as suggested. So I guess I'll be going with another mobile network 

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Re: Website doesnt let you register for mobile

Hi drate_j,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear you're having an issues with this. 

 

What I will do is private message you so we can look into this. 

 

^Martin

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