I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages.
Anyway, I recently moved house (August) and kept the same package. The Web Safe function was working properly for the full year that I was in my last home, but now that I am in a new address things are suddenly not working as they should. I have not altered any settings between the move. I did receive a new router but it's still the same account. I have restarted the Hub numerous times, as well as turned Web Safe on and off multiple times, but it is still not working.
If I access the website on Firefox, I get "PR_END_OF_FILE_ERROR" on my screen. If I try it in Microsoft Edge, then it tells me that my Virgin Media Child Safe settings have blocked the website, or that "the connection for this site is not secure". An example website is https://nordvpn.com/ but realistically this issue happens regardless of the website, browser, or device I try. And I know for a fact this is a Virgin Media Broadband issue because when I try this on my phone the websites are blocked when connected to wifi, but when I swap to mobile data it magically works. Same result for if I use mobile hotspot for my PC.
Please fix this issue, it is very annoying.
