HI ONLY BEEN WITH VIRGIN A MONTH OR TWO AND THE PHONE SIGNAL I GET IS VERY POOR IN MY HOME OR AT WORK , CALLED THEM AND THEY SAID THEY WOULD MOVE ME TO A 2G SIGNAL ! WHY SHOULD I ACCEPT THIS AS I AM PAYING FOR 4G , I HAVE TWO NUMBERS AND MY DAUGHTER HAS ONE NUMBER, I ASKED TO CANCEL THE CONTRACT SO I COULD GO BACK TO (TESCO) WHICH IS 02 AND NEVER HAD A PROBLEM WITH ,BUT THEY SAID I CANT ,SURELY IF THEY ARE NOT PROVIDING ME WITH THE SERVICE TO WHICH I AM PAYING I HAVE THE RIGHT TO GO , PLEASE CAN ANY ONE HELP !?
The answer is yes they can carry on charging you if you did not cancel within the first 14 days. That is considered sufficient time for you to find out that both the contract and the signal are ample for your needs.