on 02-11-2021 13:26
Just had my first bill 203 pounds.
I am on ultimate oomph £89 a month and was told join 02 and get a double data and a speed boost on broadband.
So I call and say can u add volt add ons to my account, sure no problem, so it turns out I have been put into a new contract because ultimate oomph doesn't get volt add ons. So now after 3 weeks being with virgin and 02 my first bill is 203 because I was told I missed my first bill. I wasn't to pay till 22nd of November, my first bill date. 2 X months but I had 120 virgin credit. Total joke. Livid. Complaint submitted.
on 02-11-2021 15:46
Hello @JIMMY76,
Welcome to the community page, thank you for posting.
I am sorry for the confusion with your new bill.
I will send you a private message now, please look out for a plum envelope at the top right of your screen.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 02-11-2021 16:01
Hello @JIMMY76,
Thank you for the update, I am glad that you have no got this sorted 🙂
Have a lovely day.
New around here? To find out more about the Community check out our Getting Started guide