cancel
Showing results for 
Search instead for 
Did you mean: 

Voicemail pin while abroad

jackanoy
Joining in

Hi,

I'm currently away from the UK and need to access my voicemail. But it's asking for a pin that I don't remember setting. I tried all the important numbers I may have used but now it's locked and the customer service line tells me to come here. Does anyone know how to fix this?

Thank you!

340 REPLIES 340

Hello Nilili,

Can you please check now.

Gareth_L

Hello Nilili.

Thanks for those details.

You should have received an SMS message with details on how to reset the Pin.

Can you please let me know if it has worked?

Gareth_L

 

 

Hi Gareth,

it is working now 😀

thank you again for your help

Hi Nilili.

That is great news.

Enjoy the rest of your time abroad.

Gareth_L

Hi - I have also been locked out of my VM as I didn't set up a PIN prior to leaving the UK for Spain/got the unknown PIN wrong 3 times.

Any help unlocking this would be much appreciated.

Thanks,

Michael

Also having an issue which started the same time as being locked out of my voicemail where I can't hear anything being said on a voice call (ie speaker not working) but my mic is working fine (ie the other person can hear me OK). I know that the speaker is OK as it is working perfectly for WhatsApp calls and watching videos etc.

Hoping that resolving the voicemail issue may also resolve this but any other tips appreciated.

Thanks,

Michael 

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi MBatstone,

Thanks for posting your issue and welcome to the community.

Apologies for the issues faced with the voicemail, so we can investigate further I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,

Kain

Thanks Kain - confirming both issues now resolved. Many thanks!

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Thanks for the update MBatsone and also many thanks for cooperating via PM.

If you do have any future queries then please don't hesitate to contact us again.

All the best,

Kain

Brookslife
Joining in

I ma also abroad, voicemail waiting for me. PIN unknown. HELP PLEASE