Voicemail pin while abroad

[jackanoy]

Hi,

I'm currently away from the UK and need to access my voicemail. But it's asking for a pin that I don't remember setting. I tried all the important numbers I may have used but now it's locked and the customer service line tells me to come here. Does anyone know how to fix this?

Thank you!

[Hayley_S]

Hello @katieaenglish,

Welcome, thanks for posting.

I am sorry to see that you are having this issue.

Are you the account holder of this phone? If so I will invite you into a private message to help you.

Many thanks,

[jrnsmith]

Same problem. Please get in touch. 

Thanks

[Steven_L]

Hey @jrnsmith,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of the issues with your voicemail while abroad, I will send over a private message in a moment, please look out for this and we can get started.

Regards,

Steven_L

[Steven_L]

Thanks for confirming your details via private message @jrnsmith.

I have been able to reset your voicemail pin and you should get this by text message very soon.

Please let me know if you have any further issues.

Regards,

Steven_L

[maxfk]

Hi - I'm also having this problem. Could you PM me to help? 

[Jodi_S]

Hi maxfk,

A warm welcome and thanks for posting on our community forums. We can certainly help you with this matter and get your voicemail pin number reset for you.

I will pop you over a private message to take some details from you. Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Thank you for those details maxfk.

You should receive a new PIN by SMS.

This will need to reset this after receiving the SMS, by calling your voicemail.

The following points are guidelines for setting up a new PIN:
Not be purely repetitive,eg.7777
Not sequenced up or down,eg.1234,4321
The PIN cannot be a significant part of the Mobile number
Virgin Mobile default PIN(7890) will not be allowed as a sequence
New PIN's must be different from the previous PIN.

Kind regards Jodi. 

[bn12]

No access to voicemail in Spain. Please confirm how to reset pin. Thanks

[Steven_L]

Hey @bn12,

Welcome back to the community and thanks for taking the time to post.

I'm really sorry to hear of the issues with your voicemail pin, I can arrange for a new voicemail pin to be sent out to you but would need to do this via private message, that I will drop over in a minute. Please look out for the message and we can get started.

Regards,

Steven_L
 

[Steven_L]

Thanks for confirming your details via private message @bn12.

I have arranged for this to be done and you should receive a text message in a moment with your new voicemail pin.

Regards

Steven_L