on 09-07-2020 12:15
Hi,
I'm currently away from the UK and need to access my voicemail. But it's asking for a pin that I don't remember setting. I tried all the important numbers I may have used but now it's locked and the customer service line tells me to come here. Does anyone know how to fix this?
Thank you!
Answered! Go to Answer
on 07-12-2020 13:04
Thank you for coming back to me,
So that I can look into this further for you, I am going to need to drop you a PM, keep your eye on the envelope on the top right of the screen.
Kind regards,
Zak_M
on 23-12-2020 11:13
I am abroad at the moment and need a pin for voicemail which I haven’t been asked for while in uk and haven’t set up.
how do I set a pin to retrieve my voicemail while overseas
on 24-12-2020 11:14
Desperately need a PIN to access Voicemail from Australia
Before leaving UK I contacted Virgin mobile 3 times, but a PIN was never mentioned.
I have tried to ring Virgin support - 35 mins one time, 38 mins the other. Just left ringing.
My app not working properly. It will not work off wi-fi, needs 3G connection & mobile data enabled. As soon as I do that all sorts of downloads occur and I am charged £s and £s.
Have also spent a lot of money calling +447458333222 It says that 1234 is not a valid PIN.
What can I do? Help please
on 29-12-2020 10:46
Hi Hotmancool,
Thank you for reaching out to us in our community and welcome, I am sorry you haven't been able to access your voicemail due to not having a pin, this is something you are meant to set up before leaving the country I am sorry if this something you weren't made aware of.
Have you been able to get in touch with us since posting? If not, please let us know and we can look to resetting your pin for you from here.
Kind regards,
Paul.
on 29-12-2020 10:56
Hi, No I still have no pin to access my voicemail, how do I get a pin while I am in Cyprus
on 29-12-2020 11:08
Hi Hotmancool,
Thanks for coming back, I can try to reset this it isn't 100% as you are out of the country however it should work, I'll pop you over a private message now so we can pass security and reset this, please click on the purple envelope to accept.
Regards
Paul.
on 03-01-2021 13:14
Same problem here, my daughter is currently abroad and can't access her voicemail, she doesn't recall ever setting a PIN. She phoned customer service but they couldn't help her. Any help appreciated please.
on 03-01-2021 13:43
Hi mawu,
Thank you for reaching out to us in our community, I am sorry to hear your daughter isn't able to receive voicemail while abroad, this is something we can help with, is the account in your daughters name or yours?
Regards
Paul.
on 03-01-2021 14:11
Ah that's great news, it's in my name.
on 03-01-2021 15:20
Hi Mawu,
So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.
Regards
Paul.