Voicemail pin while abroad

[jackanoy]

Hi,

I'm currently away from the UK and need to access my voicemail. But it's asking for a pin that I don't remember setting. I tried all the important numbers I may have used but now it's locked and the customer service line tells me to come here. Does anyone know how to fix this?

Thank you!

[Lisa_CC]

Thanks for letting me know AP8  and hope you're enjoying your time abroad and stay safe 🙂

Regards,

Lisa

[davidliu]

I HAVE THE SAME PROBLEM. CHECKED SEVERAL TIMES AND DID NOT WORK. PLEASE HELP!!!!

[AJ141]

Same problem, can't remember setting up a pin. Please can someone help.

[Rssmijn]

I’m facing the same issue, I never set up a pin for my mobile voicemail and am now being asked for one while abroad.

please can someone help with this?

cheers!

[Andy1961]

Hi,

I'm in Crete and have just have the happen, first voicemail for a long time and have never set the PIN.

Can someone help?

Andy

[Alex_RM]

Hi Andy1961,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with your voicemail pin, I've popped you over a private message to advise further 🙂

Alex_Rm

[Andy1961]

I am back working again now thanks to Alex.

Maybe Virgin Mobile could could  adding voicemail reset to the account page of the website?

Andy

[LBH19]

Hi there, I am having the same problem with being abroad and not having set up a voicemail PIN. Could someone please help me?

[Zak_M]

Good morning @LBH19, 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with getting accesses to your voicemail. 

Are you able to confirm for me, are you still abroad? If so, I can take a look into getting the sorted for you. 

Kind regards,

Zak_M

[LBH19]

Hi there,

Thank you very much for getting back to me. I am still abroad.

Laura