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Voicemail pin abroad

gp2229
Joining in

Seems a regular issue but trying to access voice messages while in Ireland but requests a pin which I do not think is set.

waited a hour to speak to Virgin support in Ireland who said cannot help with uk Virgin users and had no idea what number I could call -  I hope I will not pay for that hour call aside from waste of my time!

can someone help me unlock messages as missed some urgent messages as a result

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

enlli
Very Insightful Person
Very Insightful Person

You will have to wait for one of the team on here. They can set a temporary PIN once you pass account security.

Virgin Ireland is a totally different company to Virgin UK.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

See where this Helpful Answer was posted

10 REPLIES 10

enlli
Very Insightful Person
Very Insightful Person

You will have to wait for one of the team on here. They can set a temporary PIN once you pass account security.

Virgin Ireland is a totally different company to Virgin UK.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

John_GS
Forum Team
Forum Team

Hi gp2229

Thanks for posting and welcome to the community. I'll send you a PM now to assist further.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Need a PIN number to access my voicemail I’m in Spain at the moment anyone help? 

Hi Shask71,

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear you're having some issues accessing your voicemail whilst away,


So I can help I'll need a few more details from you, I've popped you over a private message for this (purple envelope, top right hand corner)

 

Alex_Rm

Thanks for sending your details over via private message Shask71,

 

Glad we were able to get this resolved 🙂


Alex_Rm

XP18
Joining in

Hi I'm having the same problem. I have a voicemail but I can't access it as I am abroad and it says I have a pin but haven't set one.

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi there https://virg.in/manageorders
Welcome to the community!

To get this sorted I've dropped you a PM to discuss further.

Check the message within the purple envelope icon.

Thanks,

Kain

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Apologies for the prior message XP18, 

I've dropped yourself a PM for this issue.

Thanks,

Kain

I didn’t set up my voicemail pin before coming to France and need to access my voicemails. 
thanks so much