Ever since getting her new purple SIM card, my mother's had problems with a voicemail notification not disappearing even though she had no voicemail messages.
I've tried turning her voicemail off and back on again, but the moment someone leaves her a message, the icon won't disappear again!
How do I fix this problem?
Welcome to our forum pages and thank you for your post.
We appreciate that this must be frustrating. We'd like to help you with this.
Would you be able to let your mother know that you're going to call her but ask her not to answer?
Could you leave her a voicemail and then ask your mother to listen until the end of the message and then delete it please?
Can you let us know how that goes?
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I've already tried that, the notification remains!
Are you able to try the SIM card in another handset?
I'm afraid not, no.
I've seen many having this problem so I would doubt it's the SIM card anyway?
No worries, i'm going to pop you a private message so this can be checked further.
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