on 22-12-2021 18:39
Hi I can’t access my voicemail, I’ve set up a pin on 222 and still can’t hear my voicemails
on 22-12-2021 19:19
Hi @Sickasachip,
Welcome to our community forums and thank you for your first post.
Sorry to hear you are having issues with your voicemail. We want to best help regarding this. Is this your first time accessing your Voicemail or have you been able to access your mail before? If this is your first time, please try the following link and let us know if it helps https://www.virginmedia.com/help/mobile/set-up-virgin-mobile-voicemail?
Thanks,
on 22-12-2021 20:06
Hi I’ve already done all the troubleshooting and it hasn’t worked, I can hear the options just not the voicemails.
on 22-12-2021 20:19
Thank you for letting me know Sickasachip.
When you are given options on your voicemail and you press one what happens? Do you hear anything at all after or is the line cut?
Thanks,
on 22-12-2021 20:29
I hear no message at all then it asks if I want to keep or delete it.
on 22-12-2021 20:35
Does this occur with multiple voicemails? How long has this issue been ongoing?
Thanks,
on 22-12-2021 20:45
This is on all of my voicemails and it’s been going on for the last couple of days.
on 22-12-2021 20:56
Just to confirm, have you been able to try a different device to see if the issue persists? Have you also been able to access your Voicemail before?
Thanks,
on 22-12-2021 21:01
No and yes.
on 23-12-2021 08:39
Hi @Sickasachip
I'm going to drop you a private message to investigate further, please keep an eye on your inbox.
Regards