Voicemail not working

[tiswas100]

My partner's samsung mobile phone will not allow callers to leave a message for her, it simply says this person is unavailable and to try later.

I have phoned Virgin three days running about this, we have even had texts saying that the Voicemail account has been set up but still unable to leave a message. We have turned the phone on and off so may times now that we have lost count.

I would finally add that this is a recent problem, it used to work just fine.

Thanks

[Megan_L]

Hi tiswas100, 

Thanks for using the forums to get this issue with your Partner's voicemail service looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you guys. 

I've taken a peek at their services on my side and can see that you have spoken to the team today. Could you tell me what happened during this chat please so I'm up to date with what is happening? 

Thanks!

Megan_L

[tiswas100]

Hi Megan

Thank you for your interest.

That was my 4th call and they are now sending me a new SIM. This in itself worries me because whilst I am not a big mobile user my partner will expect me to back up/replicate what she had before and if I do not get it right I will be in trouble! 😈

Wish there was a simpler fix!

Thanks

Rob 

[Hayley_S]

Hello @tiswas100,

Thank you for this update! I do hope this helps.

Let us know how it goes 🙂

Many thanks,

[tiswas100]

Will she lose any historic data with the new SIM card? Does he just need to make sure contacts are on the phone and not the SIM or will she lose texts, whatsapp history etc?

[Zoie_P]

Hi there tiswas100, 

all contacts, apps, preferences should be backed up on phone, 

Hope all goes well 

Zoie