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Voicemail locked

SomersetSteve
On our wavelength

on ‎24-06-2022 10:37

I am in Greece and cannot access my voicemail. I have tried phoning 789 but does not work (even with 044 prefix). I have never set a pin.

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2 REPLIES 2

Jodi_S
Forum Team
Forum Team

on ‎24-06-2022 10:48

Hi SomersetSteve,

A warm welcome and thanks for posting on our community forums. We can certainly help you reset your voicemail pin, so I can get this done, I will pop you over a private message to take some details from you.

Please click on the purple envelope to accept the chat. 

Kind regards Jodi. 

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Jodi_S
Forum Team
Forum Team

on ‎24-06-2022 11:30

Hi SomersetSteve,

Thanks for the private message. I have reset your voicemail pin for you now. Please follow the below instructions for this.

This will need to reset this after receiving the SMS, by calling your voicemail.

The following points are guidelines for setting up a new PIN:
Not be purely repetitive,eg.7777
Not sequenced up or down, eg.1234,4321
The PIN cannot be a significant part of the Mobile number
Virgin Mobile default PIN(7890) will not be allowed as a sequence
New PIN's must be different from the previous PIN.

Kind regards Jodi. 

 

 

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