Voice data incoming calls not working

[Michael369]

Hi.  I am overseas, my incoming calls don't ring,  can't access my voicemail,  789 not working,  can't call virgin,  to help me,  seems everything is failed.  Please help 

[Michael369]

Hi.  Yes my address is the same as on my billing.  Please send. 

Kind regards 

[Molly_T]

Thank you for the speedy response. This will be processed for you now. It may take up to 5 working days and will be delivered by Royal Mail. If you have any further issues please let us know!

All the best. 

[Michael369]

Thanks Molly.  Really hope this works,  many thanks for ur help.  

[Molly_T]

You are welcome! Me too, please let us know how you get on! 

All the best. 

[Michael369]

Hi.  Two weeks ago you told me you were sending me a new SIM to my billing address,  as yet I have still not received the SIM.  I did a check of my account today and have a look at my address to see it was correct on my profile,  however I did look at my paperless  bills and it's a old address which you have not contacted now I am a lost as my service just seems to go from very bad to worse,  please advise as to what the hell is going on.  

[David_Bn]

Hi @Michael369 and I'm sorry to hear you've not been issued with the SIM card

I'd be happy to look into this to see if we can have this resolved for you

Check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David_Bn

[stevenmdavidson]

Presumably this problem still has not been solved?