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VoLTE or 4G Calling

td97
On our wavelength

on ‎17-02-2022 14:27

I'm a previous Vodafone customer now on Virgin Mobile SIMO. VoLTE worked previously for me on Vodafone.

I've noticed my network now drops to 3G/H+ when on a voice call.

I understand VoLTE is supported on Virgin Mobile and I have it enabled in my settings.

My device is S21+ 5G.

Any advice?

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3 REPLIES 3

BenMcr
Very Insightful Person
Very Insightful Person

on ‎17-02-2022 14:53

You'll need to contact Customer Services to check it's activated on your SIM card in addition to any setting on your device.
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I work for Virgin Media - but all opinions posted here are my own
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td97
On our wavelength
In response to BenMcr

on ‎17-02-2022 16:05

Thanks, I have contacted customer service by WhatsApp and it is now enabled.

It is bizarre that this is not enabled by default for new customers.

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Kath_F
Forum Team
Forum Team
In response to td97

on ‎17-02-2022 16:19

Hi td97, 

Thanks for your post and we will certainly take on board your feedback regarding this. 

Please let us know if you have any further issues once this is activated. 

Thanks, 

Kath_F ✨
Forum Team

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