Five months ago my sim card suddenly stopped working mid phone call. Replacement sim card ordered, and eventually connected to the network. It didn't connect first time and I had to ring again and I am not sure what the person on the end of the phone did, but it suddenly connected to the network soon after.
Same thing happened again last weekend - suddenly lost service and unable to make calls, find network etc.
So, phoned virgin and another replacement sim ordered. I have placed this in the phone today and it has done nothing at all, it hasn't asked for a pin (Android phone) and i still have no service. After several hours I rang Virgin again and they confirmed that the sim card I have been given is the only sim card for the account and it is active. They couldn't answer why i have not been prompted to input the pin and told me to wait. As far as they are concerned the sim is active and i should be able to connect to the network and make calls, access the internet etc.
I have done everything as expected including checking the sim is in correctly, rebooting the phone several times. I've followed the Virgin guidance to the letter but nothing is happening.
I expect to have to ring virgin again tomorrow but can anyone help in terms of what I should be asking them please? To me, it seems simple - the sim card is not active. To them, everything should be fine.
Thanks!
Joanna
