I had a contract with Virgin Media for £20.00pm it was a black friday deal for unlimited minutes, texts and data. I decided to cancel this due to RPI price increases which where gradually going to make the contract more and more expensive.
After the cancellation I received no correspondence, after a while I received a credit search and a letter from DPO Collections which I raised a complaint about I spoke to a woman who I won't be able to re-call and she advised that there was a outstanding balance on the account which wasn't clear and it was actually £27.00 due to some reason she didn't know why there was a extra £7 applied so she agreed to remove it, and I proceeded to pay £20.xx to settle the balance and was advised to send a e-mail to email@example.com and they would sort it however I haven't had a single response regarding this.
As a result I now have a default marker on my credit file, and as you can tell i'm not happy especially when I've been trying to apply for credit and the reason why I was rejected was due to a default on my credit file.
I have major concerns about this Default marker on my credit file for future plans I.E if I want to purchase a house i'll be unable due to a £20pm contract via Virgin Mobile.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out. My setup: V6 TV box, Vivid 200 Optical fibre with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
Thank you for your comments and willingness to respond on this matter.
Due to e-mailing the CEO the complaint handler agreed to provide me with £50.00 compensation and informed me should I require anymore I would have to go to the Financial Ombudsman.
The complaint handler informed me the default was a automatic marker placed via their systems due to x amount of missed payments and informed me the contract wasn't cancelled correctly which resulted in a default.
I stated I was happy with £50.00 and the default has been removed from my credit report.