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Virgin mobile shocking reception

Mark86
Joining in

‎01-02-2023 18:33 - edited ‎01-02-2023 18:34

Reception and data in st helens, no full data for 2 weeks and signal

Drops in and out all day long 

4 REPLIES 4

Ashleigh_C
Forum Team
Forum Team

on ‎01-02-2023 18:46

Hi there @Mark86

 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

 

We are so sorry to hear that you are facing issues with your signal, can I ask if this is just when you are at home or when you are also out and about? 

 

Thanks again

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enlli
Very Insightful Person
Very Insightful Person
In response to Ashleigh_C

on ‎01-02-2023 19:42

Virgin use O2 for signal so check here for problems

https://status.o2.co.uk/

Also consider using WiFi Calling when at home

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Mark86
Joining in
In response to Ashleigh_C

on ‎01-02-2023 20:16

Hi I got through to virgin having work done till 10 Feb so will be disruptive at times not good for me as I use it for work.

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Ashleigh_C
Forum Team
Forum Team
In response to Mark86

on ‎01-02-2023 20:20

We are so sorry to hear that there is ongoing work @Mark86 but the teams will do all they can to resolve this for you and everyone effected. 

 

Are you able to let us know how things are looking after the 10th? 

 

 

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