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zatevad
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Virgin mobile registration problems

I've been trying to register/recover my details for the virgin mobile site. I just keep getting led round circles of screens.  Filling in the Capature screens is driving me crazy and no amount of filling in my phone number, email addresses or postcodes seems to make any difference.  After 2 lots of waiting for the help line (once with duff info that didn't work, once  "accidently" cut off when it seemed to difficult to sort) I'm resorting to the forum to help

Can anybody please suggest what I may be doing wrong or how to actually get a sensible response from the virgin mobile website?

Thanks

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Forum Team
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Re: Virgin mobile registration problems

Hi Zatevad, 

Thanks for your post and welcome to our community. 

I'm really sorry to hear that you're having some issues registering your Virgin Mobile. 

Is this regarding your online account? 

If so can you confirm what browser and device you're using?

Is it possible to try another browser or a different device? 

If you're still having issues then please pop me a personal message so I can assist further.



 

Emma_C - Forum Team
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zatevad
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Re: Virgin mobile registration problems

I was trying on a mac last night but have previously tried on a windows machine.  Last night tried with both Chrome and Safari.  Tried incognito on Chrome as well.

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