Hello my recent virgin mobile sim only order is showing as parked. I have received an email saying I will be contacted by customer services but have not. I have been unable to get through to your customer service phoneline and the text service has not been able to help. I want to get this sorted ASAP. Thanks
Hi, well I placed the order on 30th January around 5pm. Nobody has been in touch with me as yet though my contact details should be available as I,m already a customer for tv/broadband. I have a reference number if it’s any help: 100000615014771
I have sent you a private message to request a few more details to allow us to be able to look in to this further for you. The private message should appear when selecting the purple envelope icon on the top right of the page.