Virgin mobile email verification

[mikewales59]

Hi,

I have recently tried to purchase a mobile through a contract on your website, however once all the details were put through it said you would be in touch shortly. It's now been 3-4 days since and nothing. When I try to log into the account it asks for email verification but no email has been sent, I have tried resending multiple times and there is no email even in the spam folder.

Thanks

Michael

[Sofia_B]

Hi @mikewales59. 

Welcome to the Community and thanks for your first post, we're happy to have you with us. 

I'm sorry to hear this, I appreciate this is frustrating and we apologise for any inconvenience caused. 

I'm going to send you a PM for more details so we can look into things for you. 

Please look out for a notification in the purple envelope located in the top right hand corner of your screen. 

Thanks, 

[Sofia_B]

Thanks for chatting with me over PM @mikewales59. 

Glad I was able to advise you on this 🙂 

If you have any further issues, please pop another post on this thread and we'll happily assist. 

Thanks,