on 25-07-2021 18:19
I wish to change my SIM plan to a cheaper but much better one. However as a loyal customer of x years where x is a large number - I cannot do so online. Only ones 50% more expensive are offered to me. Do I have to ring Customer Services?
Answered! Go to Answer
on 26-07-2021 06:25
Yes, I'm afraid it's the lottery of calling customer services.
If you want a company that allows you to manage all aspects of your account online, then this is not the one, and the forum staff can't do package changes.
on 26-07-2021 06:25
Yes, I'm afraid it's the lottery of calling customer services.
If you want a company that allows you to manage all aspects of your account online, then this is not the one, and the forum staff can't do package changes.
on 26-07-2021 14:02
on 26-07-2021 15:02
As a broad rule it's the newer brands (giffgaff, voxi, IDnet, smarty and so on) that have the best online capabilities, but always know which physical network they use. I find Three has the best signal at my home address, but their online capability is very poor, so the household phones are all on IDnet who use Three's network. It's been years since I used Vodafone, but even now I remember their crap online service, and even worse telephone and chat customer service, but if the Voda signal is the best for places you want, then voxi are worth a thought...and so on, adapt to which physical networks give the coverage you need.
For best value you might want to make sure you're getting a SIM only deal, stick to 30 day rolling contracts so that you're never locked in, and when you next need a new handset, buy it outright through Amazon or eBay - there's some stonkingly good stuff available from brands like Xiaomi, Oppo, and RealMe. I'm on my third Xiaomi phone, all have been excellent. A trip to Techadvisor.com will give you the lowdown on suitable handsets if the idea seems attractive.
on 26-07-2021 15:10
on 26-07-2021 18:39
Hi Surb_girl,
Thanks for posting on our community forums. We certainly have some great sim only deals currently available. You can check the link here for our latest offers.
Unfortunately this is not something we would deal with through our community forums, as its a package change. We would advised calling out team on 789/0345 600 0789 or messaging us on 0753 301 6422.
Kind regards Jodi.
on 26-07-2021 20:56
on 27-07-2021 08:12
Hello @Surb_girl.
Thank you for the update 🙂
I am glad to see that you have now got a good deal.
I hope you have a lovely day.
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