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GPR1
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Virgin media mobile / On holiday in Greece.

I am in Greece and trying to find Virgin media , do I press Network operators / Select automatically or Select manually ? . Do I switch Data roaming on ?.

I asked Virgin media before going on holiday do I need to do anything when I arrive in Greece , they explained I do not need to do anything and just use my minutes and data.

All I can see when trying to make a call is Not registered on network.

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Re: Virgin media mobile / On holiday in Greece.

HI GPRI, 

Sorry to hear you're having some trouble trying to use the services in Greece. 

Now you're there can you try rebooting the phone and doing a manual network search? 

Does this work?

If not can you give me a list of which providers appear when you try to do a manual search? 

What handset are you using?

Let us know. 

Emma_C - Forum Team
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Re: Virgin media mobile / On holiday in Greece.

A manual network search should bring up COSMOTE. This seems to be the one people have success with.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Message 4 of 9
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Re: Virgin media mobile / On holiday in Greece.

Emma_C , My mobile is Galaxy s8+

I have rebooted and manual search and the following networks found are

GR COSMOTE

WIND GR

vodaphone GR

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Re: Virgin media mobile / On holiday in Greece.

Thanks for coming back to us GPR1.

 

Have you tried connecting to any of the above networks? You can try each one and see if this lets you connect to make calls and text.

 

Unfortunately sometimes it can be trial and error trying to connect to a network abroad as we cannot guarantee a connection once outside of the UK.

 

Keep us posted.

 

Many thanks Jodi.

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Re: Virgin media mobile / On holiday in Greece.

I have the oomph package started 5 days ago . The mobile has not been connecting correctly no dial out or data VM technical have been trying to sort this out but I have heard nothing. I am in Greece with no dial out or data. Simply disgusting service. I will be cancel everything when I return to the UK on the 8th of August. 

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Re: Virgin media mobile / On holiday in Greece.

Really sorry about this, it's not the experience we want you to have. 

I'd love to have a look at what our team have been doing for you, so I'll pop you a personal message and we'll take it from there. 

:) 

Emma_C - Forum Team
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Message 8 of 9
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Re: Virgin media mobile / On holiday in Greece.

Can you please turn on my data roaming from your end .

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Message 9 of 9
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Re: Virgin media mobile / On holiday in Greece.

I'll be able to check the account once I have passed account security. 

I just need the first, third and fifth letter of your memorable word please?

Can you also confirm the handset you're using as well? 

Emma_C - Forum Team
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