on 04-11-2021 09:53
Really hard to get information as the whole system seems to be down or broken today. Landline auto response states that a few people are having trouble. Anyone else out there having difficulties
Answered! Go to Answer
on 12-11-2021 10:15
Unless you have VoLTE (Voice over 4G) activated your phone will always revert to 3G to make a call.
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on 04-11-2021 10:49
Hi KevinM1,
Thank you for your post and welcome to the community.
We are aware of an issue affecting Mobile service.
We are working to get this resolved as soon as possible.
Our apologies for any inconvenience.
^Martin
on 04-11-2021 11:15
Thanks for the reply.
Although 4G has now been restored for the moment, I'm still unable to access my Mobile account online.
I sign in with the correct details but an "Oops, something's gone wrong!" appears though I appear to be signed in, and there is a log out pull down.. Intermittently "Ajax Request Error 0" appears.
Is this part of the same outage or a separate problem as I urgently need to sign in to the account?
on 04-11-2021 13:19
Thank you for the update @KevinM1,
Our team is currently investigating is this a wider issue. Once we get an update, we will update this thread.
We further apologise for any inconvenience caused during this time.
Thanks,
on 04-11-2021 14:07
Thanks for the reply.
After several attempts of only having a partial sign in to my online account, I have reset passwords etc and now have gained access to the account once more. Although my original password allowed me into my account, the change now gives access to all parts of it.
This may have coincided with a reset on your system, so I'd be interested to know what the source of all the problems have been, and whether they have all been fully resolved.
on 04-11-2021 14:11
Glad to hear this @KevinM1!
It is great to hear everything is functioning well again.
We are yet to hear back from our teams investigating the cause of this. Once, we do, we will be back in contact :).
Thanks,
on 04-11-2021 20:18
Any update on this? You are doing maintenance in my area tomorrow for the broadband so I really need mobile data so I can work from home.
on 05-11-2021 11:11
Hi @Jakkeo1,
Sorry to hear you are experiencing a similar issue. We can understand this is not ideal and want to best help. Is your mobile service still down today? Have you tried rebooting your device to see if the issue persists?
Thanks,
on 05-11-2021 11:16
Hi
I can connect manually to vodafone which gives me data but no mobile signal, if i connect to network automatically i have no data but mobile signal.
Tried restarting and turning my device on and off numerous times
on 05-11-2021 12:40
Thank you for your response @KevinM1.
Please try the following link in regards to this and let me know if the issue persists virg.in/phonefix
Thanks,