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Virgin Mobile number port inbound, 3 days without service and counting.

jacob461
Just joined

I can make calls and send texts on the number, but not receive them - it seems like the port has partially occurred.

Does anyone have advice on how to escalate this? All I get from customer service is to keep waiting.

I cannot port my number out as it has not completed at VM.

1 REPLY 1

Joseph_B
Forum Team
Forum Team

Hey @jacob461,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue, what I would like to do to look into this for you is invite you in for a quick private message, if you have not used this feature before you can access it via the envelope at the top of your screen.

Speak to you soon. Joe