Virgin Mobile - forgot security password

[Pauland]

Good evening,

I can't remember my mobile security password, how can I reset it? Please help.

Thank you

Paul

[Gareth_L]

Hi Pauland

Thanks for your post 

Is this the one we ask characters from when you call us?

We can invite you in for a private message and ask alternative questions 

Then we can send it out by post 

Providing you are the account holder 

Gareth_L