Virgin Media mobile and Tube Wifi

[AdeyBee]

Since the system for the tube wifi has changed i can't connect and i can't see anywhere to get instructions baout what to do to let me connect. I understand i'm supposed to now try and connect to 'Wifi Extra' but when i do this it asks for a usename and password. I have the Virgin Media connect app - the most up to date version And a recent profile from the app. Should I delete this app and profile?   Do i need to do something in my settings? 

Please can you put up a page explaining how to do this as it's really very annoying. 

I use an iPhone (14 Pro) on the latest iOS (16.4) 

[Emma340]

Yes, it won’t automatically connect to Wi-Fi and when I try to do it manually it asked for username and password 

[John_GS]

Thanks for confirming.

Our team are aware of this. They're working hard to find out why and fix asap.

Best wishes.

[Sparkij]

Hi

i have the same issue. No wifi extra connectivity or 4/5G on the tube. Has this been resolved?

[John_GS]

Hi Sparkij

This issue is still being investigated. Hopefully fixed asap.

Best wishes.

[Hakdaddy74]

Will we get money off our bill while this matter is being investigated? Now 11 days without service on the tube

[enlli]

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@Hakdaddy74 wrote:

Will we get money off our bill while this matter is being investigated? Now 11 days without service on the tube

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I seriously doubt you will get anything. It's classed as an additional service and not part of your contract.  

[Emma340]

Is there any sign of this issue being fixed. I still cannot access WiFi on the underground, it still requests a username and password 

[TRT1968]

I'm back online underground now. My fix was to wave VMO2 bye-bye. Got better value from another provider. 

[Sparkij]

I know. I literally wish I didn’t join VM given the difference was about £1 pm with another provider. Let that be a lesson to anyone reading…