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Virgin Media Connect App

Andyy37
Joining in

I’ve recently installed the app however every time I open in and try to sign in it just locks and won’t go any further leaving no option but to just close it does anyone else have a solution to this?

1 ACCEPTED SOLUTION

Accepted Solutions

Travis_M
Forum Team
Forum Team

Hi @Andyy37

 

Thanks for posting on our community forum!

 

Sorry to hear about your issue, what error message is displayed when you access the connect app? Do you get any popup whatsoever?

 

Regards

Travis_M
Forum Team

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25 REPLIES 25

Travis_M
Forum Team
Forum Team

Hi @Andyy37

 

Thanks for posting on our community forum!

 

Sorry to hear about your issue, what error message is displayed when you access the connect app? Do you get any popup whatsoever?

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


enlli
Very Insightful Person
Very Insightful Person

Don't know what phone you have but it won't work with Android 11 and 12.

An update has been promised for over a year.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

It doesn’t do anything, the app just locks up/freezes 

Thank you for that information Andyy37. Can you confirm the make and model of the device you're using with the connect App? 

^Martin

iPhone XS Max iOS 15.4.1

Thank you for that. Have you tried uninstalling and reinstalling the app? Have you been able to try this on both a WiFi and Mobile Data connection? Do you have a screenshot of the lock message you could provide for us?

^Martin

61B01128-90A5-4A3B-B22E-CC75CFD58FBD.png

With wifi on/off or using mobile data. Uninstalled and reinstalled it’s exactly the same

Thank you for that information. Okay, we may need to raise this further. 

I will private message you so we can get some details. 

^Martin

I’m getting the same, just won’t give me the chance to log in…..tried uninstalling it etc, but just freezes every time I open it