Virgin Media Connect App repeatedy needs to check my sim
I have an Honor 8x running Android 8.1.
About 1 in 3 times I start the Virgin Media Connect app it says there is a problem and it needs to check the SIM by turning off the Wifi etc. Then about half the times after that I have to re-log into my Virgin Media account too for the broadband section.
I have tried clearing the cache and data and the going through the setup but then when I go back to the app later it has to check the sim again.
I have tried uninstalling and re-installing the app. But this hasn't resolved the problem.
Re: Virgin Media Connect App does not recognise my SIM
20-06-201911:17 - edited 20-06-201911:18
I have a similar problem in that the App fails to connect to my (Virgin Mobile) SIM, with the message "Sorry we have a problem, please try again in a moment..."
I have tried repeatedly with no luck, I have also asked in a Virgin Media Store (Southampton) where the assistant tried everything, including a replacement SIM all to no avail.
Call centres have been less than useless: I started at Virgin Mobile, they told me it is not their app and passed me on to Virgin Media, after a long wait I was passed on to "Faults", who told me it is not their app, go to Virgin Mobile. So full circle and no further forward.
My phone is a OnePlus 3T, recently updated to Android 9.
Re: Virgin Media Connect App repeatedy needs to check my sim
Hi, Thanks for your message. No I haven't. I looked in the FAQ and there was nothing in there that helped so moved to the next option which was putting something on here. I will move to the 3rd option and try contacting the team.