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sbsbsb
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Virgin Did Not Close My Account

 Hello,

I ordered a Virgin sim earlier in the year. It never arrived, I chased up, and still no delivery. After some time waiting and much time trying to sort it out with Virgin Mobile, I cancelled the order.

At this point, Virgin agreed to completely cancel the contract and refund me the first months charge that I had already paid.

I assumed I'd hear nothing more of it. I have just checked my credit report and have a significant outstanding balance and an open account. It turns out the refund also wasn't made. 

I found virgin mobile phone customer service extremely difficult. Who do I email or write to now to rectify this? I need to get this fixed asap.

Many thanks 

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Forum Team
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Re: Virgin Did Not Close My Account

Hi Sbsbsb, 

Thanks for your post and welcome to our community. 

I'm very sorry to hear that your account wasn't closed when asked and I can fully appreciate your frustration with this. 

I'd love to take a closer look into this for you therefore I'll pop you a personal message, just reply when you get it. 

Thanks. 

Emma_C - Forum Team
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