on 29-12-2020 16:10
Downloaded the connect App to my mobile to scan my house for blackspots, but it wont connect to my Hub and says I'm not a fibre customest when I am? Any ideas
on 29-12-2020 23:55
You have a hub3?
on 30-12-2020 07:37
Yes I believe it is and I'm on Virgins 350 fibre broadband.
on 01-01-2021 13:17
Good afternoon @martinware
Thank you for taking the time to post.
I am sorry to hear that you have had some issues with connecting your hub to the connect app.
As a little time has past since your post, are you able to let me know if you are still having issues with this?
Kind regards,
Zak_M
on 31-01-2022 15:43
Hi Zak - nothings changed.
This time I'm trying to use the app to check for bblack-spots in the house. Firstly it tells me I'm not allowed to use it and them tells me I dont have a Virgin Mobile Account (my dual sim phone hase two virgin sim card inside???
Barically I want to extend my broadbank into a garden room which is approx 7 meters from the house. What wi fi extenders would you recommend?
Martin
on 01-02-2022 13:51
Hello martinware
Thanks for the post
We have these Extenders available
I am happy to take a look at them for you
If you don't mind, I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 01-02-2022 14:22
I'd like to try one of those Gareth to see if it will rech the Garden Room - is there a charge?
on 01-02-2022 14:26
Hi martinware
Looking at the account it would be £5 a month charge
Gareth_L
on 01-02-2022 14:30
i think I pay Virgin enough each month already Gareth.
on 01-02-2022 14:35
you don't need to play Virgin for them..