on 11-07-2021 15:37
Hi
Since yesterday I cannot seem to play back any videos or twitter or BBC via my Samsung Phone. Both 4G Mobile & Virgin Broadband Wifi. Currently have 1 gig Speed. Simply just doesnt load up & says "Playback error"
on 11-07-2021 19:39
4G mobile & VM broadband are two completely different technologies, but if the same problem is happening on the one device regardless of connection type, I'd say the problem is with a device setting somewhere.
Is the mobile on Virgin Mobile? (I can move this thread to the V-Mobile forum if so)
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 12-07-2021 01:25
Hi
Yes Device is on Vorgin Mobile.
I updated the Phone I uninstalled & re-Installed Twitter. I cleared the internet cache. Same issue still exists. Yes sure you can move the thread.
on 12-07-2021 13:35
Check Parental Controls. Going by other posts Twitter has been added.
Make sure they are off in both your mobile and broadband account
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 12-07-2021 14:01
Ahh Thank You
It was the Parental Control.
Appreciate the help.
on 12-07-2021 15:47
Hi @Imran11,
Welcome to our Community Forums and thanks for posting.
I am sorry to hear you are having this issue too. Thanks for suggesting the work around @enlii 🙂
@Imran11, this seems to be an issue affecting some people across multiple internet providers, so we have raised this with Twitter directly under Ticket Reference F009155236.
We’re sorry for any inconvenience caused.
on 12-07-2021 19:54
Hi Aiysha
This has been solved now I had to take off the parental control in order for it to work. But now the videos work. But Ideally I didnt want to unlock parental control.
on 12-07-2021 20:02
Hi @Imran11
I can understand. The issue is still ongoing and we have raised this.
Turning off parental controls is just a temporary workaround whilst we work to get this fixed for all those impacted.
Let me know if you have any further questions.
on 12-07-2021 23:25
Will do
If you can keep me updated when itsbeen resolved.
Kind Regards
on 13-07-2021 08:46
We will be sure to update any effected users over our Community Forums as well as over on Facebook and Twitter
Kindest regards,
David_Bn