on 19-02-2021 16:20
Hi
I have a problem with reception and very slow internet speed.
I just joined you due to fact that my friend is very happy with reception and internet speed. He stopped by at my address other day and few speed test shows at least 80Mbps.
Yesterday I received my SIM card but speed I'm getting in not better that 10Mbps but usually is around 4Mbps.
I went my friends house so I asked him to check speed on his phone and it was 60+Mbps and on my phone 8Mbps standing right next to him.
My SIM was checked on 4 different devices and problem occurs on every single one.
Please advise
Answered! Go to Answer
on 19-02-2021 16:58
Virgin have no network of their own. For years they have used EE. That is now coming to an end and all customers will be moved in time to their new supplier which is Vodafone. New SIMs are Vodafone from the off.
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on 19-02-2021 16:35
You are probably on Vodafone and he is still EE
That said the low Internet speed cropping up suggest some sort of problem to me. I'm a Vodafone customer and never seen things that low.
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on 19-02-2021 16:37
He was never on EE
Vodafone? We are talking about virgin
on 19-02-2021 16:58
Virgin have no network of their own. For years they have used EE. That is now coming to an end and all customers will be moved in time to their new supplier which is Vodafone. New SIMs are Vodafone from the off.
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on 19-02-2021 17:25
I see.
Vodafone have bad signal in my area.
Luckily I have 14 days to cancel
on 20-01-2022 12:26
I've the same problem, happening for around 2 weeks now, sometimes the data service grinds to a halt altogether. I noticed that voice over lte is active now too, don't know if this is just coincidental.
on 20-01-2022 12:55
on 20-01-2022 12:55
If VoLTE is active you are on Vodafone
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on 20-01-2022 13:20
Hi Molly
Thanks for your reply.
I've rang 789 who advised me they had reset the network settings and told me to restart my phone, no change unfortunately, I'm currently getting around 1mbps down and 0.06mbps up on my last test. My colleague is on virgin also and he's currently getting 40mbps whilst sat next to me.
Thanks
on 20-01-2022 16:24
Thank you for coming back to us Dajonah,
Did you manage to check the area coverage via the link above?
Kind regards,
Zak_M