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Very poor 4g

Wren6266
Joining in

on ‎05-08-2021 18:59

This really is not good enough, I would like the details of the ombudsman. 

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3 REPLIES 3

enlli
Very Insightful Person
Very Insightful Person

on ‎05-08-2021 20:45

Just one place or all over? 

You do know that mobile signal is not guaranteed everywhere. And you do know that Virgin's signal is supplied by either EE or Vodafone and they have no masts of their own.

Good luck with your quest because it will be a long and complicated process.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Molly_G
Forum Team (Retired)
Forum Team (Retired)

on ‎06-08-2021 20:51

Hey @Wren6266,

 

Thanks for your post - sorry to hear you're having issues with 4G at the moment.

 

Are you able to expand at all on this issue? Where are you mainly experiencing this issue? Is it only 4G that you are struggling with?

 

Please let us know and we'll do our best to help.

 

Kind regards,

Molly_G
Forum Team



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gbhxu
Joining in

on ‎07-08-2021 23:22

Seems to be the norm for some people now Virgin piggyback Vodaphone

I was getting either no signal, or phone calls where I could hear the other person but they could not hear me.

I swapped to Plusnet Mobile who piggyback EE. No loss of signal or call dropping.

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