VM changed from Vodaphone to O2, change in contract?

[Crypto]

Back in May I "upgraded" my SIM with a 12 month contract.  At the time I was told the carrier was Vodaphone.  This was an important choice to me as my partner (Tesco/O2) and I use different carriers to ensure we have some form of signal in the countryside.
We have noticed over the last couple of months we both lose a signal at the same time.  I checked our MCC+MNC codes and we are both 234 10.  That is UK O2.

Is this a change in contract?  I don't want to wait another 9 months before I can change to another supplier?
Thanks for any insight.

[Reece_MH]

Hi @Crypto,

Thanks for your post, and welcome back to the Community Forums.

I'm sorry to hear you're facing intermittent drop-outs on your connection. At the beginning of the year, we began our process of migrating from the Vodafone network to the O2 network.

So I can take a look into this further for you, I'm going to send you a private message. Please look out for it in the top-right, in the purple envelope.

Cheers,

[Crypto]

Hi Reece,
I've replied to your PM. Just to point out that I'm not complaining about O2 drop outs rather than it's the same network as my partner's phone which I do not want.
Thanks.

[Reece_MH]

Hi @Crypto,

Thanks for your prompt response. I completely understand, the reason for the PM is just to check things over and discuss this further with you. I'll respond to your PM promptly 🙂

Cheers,