Using phone abroad

[weejoebell]

• I arrived in Spain on Monday evening and still have no network coverage or data. I’ve tried all the things suggested on the Virgin media/mobile website but still nothing. I realise it says it might take 24hrs to work but that’s now 37hrs. Can anyone help?

[Zach_R]

Hi @weejoebell,

Thank you for your post and welcome to our community forums. We're here to help.

I am really sorry to hear that you're having some issues with your mobile service whilst in Spain. Did you activate the roaming service at least 24 hours before you left the UK? There's more information on what to do before leaving the UK here, and whilst you're away here.

If you've not done so already, can you try turning on Airplane Mode, leaving it on for at least 30 seconds, and then turning it back off?
 

Let us know how you get on with the above.

Thanks,
 

[enlli]

Try selecting each network in turn. If that does not work 

For Android:
Select Apps from the Home Screen
Select SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
It is critical that you set the SIM roaming applet back to Automatic mode once in the Uf Settings > Mobile Data > Sim applications
Select SIM Applications
Select Roaming
Select Select mode
Select National - you are done, go back to Home screen
**

[Vikki_M]

Hi @weejoebell

Has the advise from Zach and @enlli resolved the issue for you?

Please pop back to us if you need any further help.