Virgin Media Community

[tracy1166]

Am in cyprus and cannot use my mobile did all the things it said to do before I left UK but will not find or connect to a network please help.

[Alex_RM]

Hi tracy1166,

Thanks for posting, and sorry to hear you're having some issues with your mobile while you're away.

Can you confirm that you activated roaming before you left the UK? What does it say via your online account?

You can find information regarding roaming here

Alex_Rm

[tracy1166]

Tried everything  cannot get service I did turn roaming on and its just saying emergency calls only. My number is removed any help please 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Alex_RM]

Thanks for getting back to me tracy1166,

I'd remove your phone number from this post as it's public, I have however popped you over a private message to get a few more details from you (purple envelope, top right hand corner)

Alex_Rm

[tracy1166]

Sorry for being a bit dim lol but can't find personal message. 

[Alex_RM]

Great to see this has now been resolved tracy1166 🙂

Thanks for letting me know.

Alex_Rm