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Upgraded to new phone

ElliottGilbert
Joining in

on ‎01-12-2021 07:50

Hi I upgraded to the new s21 yesterday, I haven't yet been given an arrival date of the new phone but from midnight my sim in my current phone has been deactivated. This has now left me without any phone( both contracts with virgin) can the sim be reactivated until my new phone arrives?

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John_GS
Forum Team
Forum Team

on ‎01-12-2021 08:42

Hi @ElliottGilbert

Thank you for posting and welcome to the community.

I am sorry to hear of the upgrade issue. From what you're saying, unfortunatley it does sound like it's been done wrong in terms of the SIM part of the upgrade. If it's been de-activated, we wouldn't be able to re-activate it I'm afraid. I will however, send you a PM to get some details, so I can give an informed answer in this matter.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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