Upgraded to iphone 14 - NO SERVICE

[WoodsM93]

Good morning!

I have recently updated to the iphone 14 from iphone XR. The sim card works perfect in the iphone xr but im getting no service on the iphone 14.

When I click into settings it says network - not available(phone not allowed) but it says network provider virgin 53.0  ??

Any ideas on what I can do?

[Ayisha_B]

Hi @WoodsM93,

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you're getting no service on your iphone 14. 

Have you tried following the steps here to see if this helps?

[WoodsM93]

Hello,
I have tried these steps and still no luck

[Ayisha_B]

If the SIM is working okay in your other handset then it may suggest a settings issue with your other device. 

Could you try resetting your network settings and then manually try searching for a network again?

[WoodsM93]

Hi,

I have earlier tried resetting the network settings and I also factory resetted the phone.

[Ayisha_B]

Do you have any other handset you could try the SIM in so we can rule out for certain if it's an issue with the device? 

[Anankha]

Check here: https://discussions.apple.com/thread/7825156 it sounds like the phone has been blacklisted.

[WoodsM93]

I've tried the sim in my old iphone XR and it works so it's not the sim card.

[WoodsM93]

Thank you for your reply, The phone was direct new from virgin mobile so i'm baffled if it's been blacklisted for some reason? 

[Anankha]

It may be someone had purchased the device & sent it back within the cooling off period & then reported as lost or stolen.
Other than a variation on this I can’t see how the error would appear on a new phone.