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John_U
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Unrecognised calls on bill.

Just noticed an unexpected charge on my latest monthly itemised bill for a picture message sent to Canada and USA to a number I don’t recognise or have any knowledge of, nor is the alleged picture message listed on my phone’s message history!

it’s only for £0.50 but I would like to get to the bottom of it, what’s the best route please?

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teabag
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Re: Unrecognised calls on bill.

This been around for many years.

The part which say's "MMS sent to Canada and USA" and the number is a bit of a red herring, it's just what Virgin's/EE systems lists it as.

The best guess around as to what happened, is that you sent a text to a contacts email address instead of phone number, does the date/time tie in with a text sent from phone.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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John_U
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Re: Unrecognised calls on bill.

Hi teabag
Thank you - got it in one👍
All is now clear!
Cheers
John