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Unlocking SIM while abroad

Sunflower17
Just joined

Unfortunately, after 10 attempts our SIM has been locked while in NZ. We don't want to have to get a new SIM and then organise for it to be sent here. VM are you able to unlock this for us?

2 REPLIES 2

BenMcr
Very Insightful Person
Very Insightful Person
If you've got the PIN wrong you can use a PUK to unlock it. If you've got the PUK wrong 10 times the SIM is permanently dead and needs to be replaced

https://www.virginmedia.com/help/mobile/unlock-virgin-mobile-phone
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I work for Virgin Media - but all opinions posted here are my own

David_Bn
Forum Team
Forum Team

Good Morning @Sunflower17, thanks for you post on our Community Forums and a very warm welcome to you!

Do please follow the link from @BenMcr, but if you need any further assistance, we will be on hand to assist you

Kindest regards,

David_Bn