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Unlock code not working

Hi. Ordered a new sim for phone and got an unlock code on the credit sized card the sim arrived on. 

The virgin mobile phone asked for network key so put in this code, but it doesnt accept it and says to contact provider.

Anybody any ideas? 

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Re: Unlock code not working

Hi Pauljameson1977,

 

I'm sorry you're still having problems with the phone since receiving the new sim. 

 

I've got your private message so I'll speak to you there now.

 

Thanks

 

Melissa 

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